on 12-08-2020 04:11 PM
We recently upgraded to fibre. For the past week the internet cuts out regularly about every 5-10 minutes. This includes the TV which is plugged in via an Ethernet cable, the picture obNetflix is awful and it cuts out and buffers every 10 minutes.
I’ve tried rebooting for 20 mins.
i’ve tried the test socket - phone still works.
I work from home and it has been fine for the past 5 months but now I can’t work as I need to log on.
the issue remains even when it’s just me in the house.
we don’t play online games or do anything that would use loads of bandwidth.
any help would be massively appreciated
on 21-08-2020 08:28 AM
Thanks for your reply.
I've checked the connection stats again and the connection appears to be stable and the line is in sync at 39.9mb.
Have you tested different wireless channels to see how the connection compares? Change your wireless channel
on 20-08-2020 07:57 PM
on 19-08-2020 08:04 AM
I'm sorry to hear this. I've optimised the connection now to try and improve the stability in case the SNR is dropping too low. Please let us know how the connection compares on Thursday.
on 18-08-2020 09:36 AM
on 13-08-2020 11:27 AM
Thanks for the Private Message.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 13-08-2020 11:08 AM
on 13-08-2020 10:10 AM
on 13-08-2020 09:45 AM
on 13-08-2020 09:17 AM
Thank you Debbie.
the Ethernet connection for the TV seems better but the Wi Fi is still dropping out regularly.
It was the same when I tested it at 4.30am this morning so I don’t think it is increased traffic. And we haven’t changed our use over the 5 months. We only have a TV, 2 iphones and a laptop connected as a maximum.
thank you for your help with this!
on 13-08-2020 07:44 AM
I'm really sorry to hear this.
I can see that the SNR is dropping low and this can affect the stability and performance of the connection.
I have reset the data port and optimised the connection and the SNR has now increased. Please let us know how the connection compares following this?