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Internet intermittent

awforbes
First Timer
Message 1 of 3

I was told by Talktalk that if I upgraded to fibre my internet would be much faster and there would be no drop out problems. Well, nearly a year later and many complaints, my internet keeps dropping out. I have read similar complaints and see that nothing has been done about this. Talktalk cannot or will not address this issue.

There many unstisfied customers out there with exactly the same problem, and I believe there is no other option!

I think I will have to just give up and get another service provider.

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2 REPLIES 2

Divsec
Community Star
Message 2 of 3

Hi AW, welcome to the community, your post has been flagged for assistance and you should hear shortly. Please check your community profile and add your landline phone number if necessary it is used to identify your account.

I wouldn't give up hope yet, the team here are very good and dedicated to finding a solution.

 

You can help them to help you with a bit more information.

What speeds were you promised and what are you seeing

Which router do you have

How often does the connection drop

Have you the same issue connected WiFi and cable

Have you tried resetting the router

 

Good luck and please don't forget the team here work office hours.

 

D

 

I don't work here and all my opinions are my own.
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Debbie-TalkTalk
Support Team
Message 3 of 3

Hi awforbes

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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