FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Internet keep disconnecting after upgrade

Choong
Team Player
Message 32 of 32

After upgrading my fibre to fibre 65. The 2.4ghz channel keeps disconnecting and 30 mins later it will drop internet.

 

I have done a soft and hard reset but still the problem continues. I have left the router off for 2-3 hours and still no joy.

 

any suggestions I can try as it is becoming a nightmare.

0 Likes
31 REPLIES 31

Message 21 of 32

Hi Ferguson, 

 

Attached as requested

 

Thanks

 

021775BD-140D-4654-944E-091E8B8E3412.jpeg

F56AD419-E52E-4E30-9E82-63184FE33E53.jpeg

0 Likes

Message 22 of 32

Could you post a picture of your master socket? Use the camera/Insert photos icon

Message 23 of 32

Hi Michelle,


I have the master socket with two sockets (FTTC) and when I took the screws out . The socket wanted to come off the wall so I stopped.

 

thanks

Tony

 

0 Likes

Michelle-TalkTalk
Support Team
Message 24 of 32

Hi Choong,

 

I'm sorry to hear this and I will take a look now. I've run a test on the line which is clear, however I can see re-connections on the line. Does your main socket have a test socket?

 

Thanks

 

0 Likes

Message 25 of 32

Hi Karl,

 

I hope you had a great weekend!.

unfortunately the issue is still there 😞

 

I have posted the old router back to talk talk today

 

any other suggestions i can try?

 

Thanks

Tony  

0 Likes

Message 26 of 32

Hi

 

No problem, See how it goes over the weekend.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 27 of 32

Hi Karl,

received the router - thank you

will reply back soon about the issues 

0 Likes

Message 28 of 32

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 29 of 32

Thank you Karl 🙂

0 Likes

Karl-TalkTalk
Support Team
Message 30 of 32

Hi Choong

 

I'm not seeing any line issues and the overall sync speed looks fine.

 

I've a new router on the way to you so we can rule out a hardware issue.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Sarah75
First Timer
Message 31 of 32

I’m experiencing the same problem. Come evening I can’t watch any tv in my bedroom

0 Likes