on 09-11-2021 11:13 AM
Hi, been having problems with internet coming and going. I have 3 children all gaming at the same time. I've run a speed check and its reading 24 mbps, I have spoken to a friend who works in IT and he said for the amount of usage we need at least 100mbps. Is there anyway to boost connectivity?
on 15-11-2021 02:30 PM
@KerryB78 if there is a line or cabinet fault that is limiting your speed, even if that is fixed the best you can expect from any ISP that provides service over the phone line is the high end of the TT estimate, 28.
The length of your phone line is the limiting factor on a FTTC service.
To get the speeds you say you need you would have to move to a full fibre service or Virgin Media.
Ask for the Loyalty Team on 0345 172 0046 or 0345 172 5157
on 15-11-2021 01:33 PM
on 15-11-2021 01:29 PM
on 15-11-2021 12:55 PM
on 15-11-2021 12:39 PM
Ok Debbie, thank you. What is the maximum speed I could get when everthing is working properly? We need at least 50mbps, do you think that will be possible? If not I may need to move to another provider.
on 15-11-2021 12:21 PM
on 15-11-2021 09:46 AM
on 15-11-2021 09:14 AM
Thank you. Would it be possible to keep the router connected at the test socket whilst we are looking into this and I will re-check the connection stats in the morning to see how the stability compares and also if DLM has made any changes to the speed?
on 15-11-2021 07:53 AM
I'm sorry for the delay. I've re-run the line test now which hasn't detected a fault, however the connection looks very unstable which will affect the broadband speed. Is the router now also connected directly at the test socket?
on 13-11-2021 09:15 AM
@KerryB78 what is the actual sync speed as reported in the router interface when you log in at 192.168.1.1 ?
You need to look at the DSL page and Downstream/ Upstream Line Rate
How does that compare with your minimum guaranteed speed as advised in Service Centre ?