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Internet keeps cutting out when using VPN

Tez2012
Whizz Kid
Message 4 of 4

Hi, recently started using VPN as an added security measure and no matter I have tried the ethernet connection cuts off when I turn on the vpn.

 

I have read other threads stating that Talktalk does not block vpns, to try changing the DNS to 8.8.8.8 (google)

 

The issue seems to be the router. Mine is the HG633 and like other customers when they were sent a different model they vpn issues were resolved.

 

Is there any chance we can test a new model super router as this may also help with the Wifi issues that we also get with cut outs.

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3 REPLIES 3

Message 1 of 4
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Message 2 of 4

Thank you Debbie, will let you know how it goes. Cheers

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Tez2012

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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