on 13-12-2018 09:57 PM
Ive been having trouble over the last few weeks, where the internet drops for about 30 seconds and then reconnects. The WiFi is still showing as connected but the internet is non existent. This is happening about 6 or more times a day.
Any ideas, I normally wouldn’t be bothered, but this is effecting the gaming side of the internet.
on 17-12-2018 06:14 AM
on 14-12-2018 12:25 PM
on 14-12-2018 11:07 AM
The replacement router is on its way, there will be no charge for this.
Please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 14-12-2018 10:50 AM
Yes, I have a white BT white box which goes to the socket, then a separate WiFi router connected to that.
It would be a good idea to try a replacement, would this be at any cost?
on 14-12-2018 09:55 AM
Just to confirm, are you currently using a BTOR modem and separate router? Would you like us to send a replacement router for testing purposes to rule this out? This would replace both the current router and BTOR modem.
on 14-12-2018 09:40 AM
The line appears to be noise free, I can’t vouch for when it disconnects though, may need to test this when it happens. I don’t think the master socket has a test socket.
could it be the router or bt fibre (white) box?
on 14-12-2018 08:45 AM
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however I can see re-connections on the line. Is the voice service ok? Are you experiencing any noise on the line?
Does your master socket also have a test socket?