on 17-11-2019 07:27 PM
My internet is playing up again keep losing connection whilst on my xbox also while using BBC I player also losing connection on my phone I am fed up with this now been happening a lot recently can somebody help please
on 18-11-2019 09:28 AM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the connection looks stable for 5 days. Do you have any devices connected wired to confirm if this is only affecting wireless? We can then offer further advice on the wireless connection.
on 18-11-2019 12:38 PM
@Michelle-TalkTalk its wired and wireless I have connected my laptop with wired and is still slow it's not opening web pages properly it's taking a long time to connect to the internet it is the same as it was last time your end is not showing a problem why does it keep going like this my firebox was buffering on bbc I player also kept stopping why can I not get an internet connection that stays working
on 18-11-2019 01:00 PM
Thanks for confirming this. The sync speed also looks good so this shouldn't cause any issues with performance. Could you try rebooting the router and then letting me know if the buffering is still happening following this please? Is the voice service also ok?
on 18-11-2019 02:34 PM
on 18-11-2019 03:59 PM
on 19-11-2019 06:41 AM
on 19-11-2019 02:42 PM
Thanks for your reply.
Your line is showing in sync at 40mb.
I've updated your router firmware version. Please can you test this again and let us know how the connection compares.
on 19-11-2019 03:09 PM
on 20-11-2019 06:46 AM
on 20-11-2019 10:53 AM