on 17-11-2019 07:27 PM
My internet is playing up again keep losing connection whilst on my xbox also while using BBC I player also losing connection on my phone I am fed up with this now been happening a lot recently can somebody help please
on 29-03-2020 02:32 PM
on 28-03-2020 11:14 AM
Thanks. This speed test result looks ok as the throughput speeds are usually around 80% of the sync speed. If possible please can you run a few more wired speed tests over the next few days so we can see if they remain consistent.
on 27-03-2020 01:29 PM
on 27-03-2020 11:56 AM
@Debbie-TalkTalk the speed test I sent to the other day was a lot lower than what you have sent me it was a wired test but you guys have not mentioned anything about that speed test
on 27-03-2020 09:59 AM
Thanks for the Private Message.
The predicted speed range for your line is showing between 40 and 39mb, with a guaranteed minimum speed of 32.2mb.
You are on a fibre connection, with no fibre speed boost (to allow speeds over 40mb, line speed range permitting)
on 26-03-2020 07:15 PM
on 26-03-2020 07:05 PM
@Debbie-TalkTalk yes the router is in the correct place last time I had an engineer out he explained about the best place for my router excetera I must admit last time I had problems my fast fibre port was not even connected maybe you should I am still on fast fibre
on 26-03-2020 08:09 AM
on 26-03-2020 08:06 AM
Apologies for this.
If the line tests are clear then we have to confirm if all checks have been completed.
I have tested the line again this morning and no faults have been detected and your line is in sync at 38.3mb. Connection also appears to be stable.
One thing that shows is interference detected, is your router situated close to any electrical devices? (or anything that could cause any interference)
25-03-2020 06:55 PM - edited 25-03-2020 06:56 PM
Yes, the same thing happened with me. TalkTalk systems seem designed to minimise engineer call outs by either getting you to give up by repeating the same tests over and over or simply by denying you have a fault. Drives you crazy when you know there is a fault and they won’t accept it!
Good luck and stay safe!
on 25-03-2020 06:49 PM
@notoohot hi mate yes I think you could be correct what does .my head in is internet plays up but by the talk talk come back to me they there is no fault but my router and connection went of but they say no fault
on 25-03-2020 05:45 PM
Hi, I’ve just read through your thread and I feel for you, you’re just going round in circles with the “advice/ help” you’re getting...
What they haven’t told you or made clear to you is that the charge for openreach only applies if the fault is at your end (inside your house). If the fault is after the wall socket (outside your house) then there is no charge.
If you’re certain you’ve checked everything at your end then get the engineer in. I would.
Also, as the fault has been going for more than 30 days, you can leave penalty free. I just have. I gave up after 5 weeks.
on 25-03-2020 03:21 PM
@Chris-TalkTalk I have that number and it is correct but what I don't understand is all day yesterday my connection was going off my router light was orange and red and I was losing connection so how is it not registering your end also sent you a wired speed test yesterday which under my my speed I should be getting. So that proves there is something wrong with my connection