on 17-11-2019 07:27 PM
My internet is playing up again keep losing connection whilst on my xbox also while using BBC I player also losing connection on my phone I am fed up with this now been happening a lot recently can somebody help please
on 19-03-2020 11:26 AM
@Michelle-TalkTalk hi I've just done a speed test it's back up now 37.3 ping is 16 upload speed is 7.1 my question is why is my speed constantly changing it seems to be going down a lot more lately also could you tell me what my upload speed should be I look forward to hearing back from you
on 19-03-2020 09:29 AM
I'm sorry for the delay and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok at the moment. Are the speeds still currently slow? Was this a wired or wireless speed test?
on 18-03-2020 07:04 PM
@Michelle-TalkTalk hi I have just done a test talk talk and it says my broadband speed is not as good as it should be I am paying for fast fibre can you tell me why I am not getting my correct speeds download speeds 16 bps upload speed 5.2 mbps ping 20
on 03-03-2020 06:08 AM
on 29-02-2020 02:35 PM
@Michelle-TalkTalk the speeds were very slow not getting anywhere near to what I should of been getting I restarted the router and it seems to better just hope it's not being throttled by talk talk
on 28-02-2020 09:09 AM
I'm sorry for the delay in getting back to you and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. What speeds are you receiving at the moment?
on 09-01-2020 11:13 AM
@Debbie-TalkTalk I will keep an eye on it and see how it goes because I am not paying to fix your service but if it starts losing connection and playing up I will be back in touch but I will also be getting in touch with Ofcom or changing provider
on 06-01-2020 09:28 AM
on 05-01-2020 11:02 AM
@Michelle-TalkTalk sorry but I am not paying for an engineer to fix you service you are supposed to providing me with super fast fibre broadband with speeds of 38 not the speed I sent in previous comment if it does not get sorted I will just complain and end up leaving talk talk
on 02-01-2020 05:56 AM
Sorry for the delay. The TalkTalk Engineer would be a chargeable visit as they will check the internal set up for any issues. Can I just confirm, are the throughput speeds still varying with just the one device connected to the router via ethernet and with the powerline adapter removed?
on 31-12-2019 09:05 AM
I've re-run all the line tests which are still clear and the sync speed and stability also still look ok. As everything looks ok it may be worth arranging an TalkTalk engineer visit to the property to investigate further. Would you like us to arrange this for you?
on 30-12-2019 09:34 AM
on 28-12-2019 10:58 PM
@Debbie-TalkTalk hi internet is playing up again its 22.56 pm trying to connect to internet cannot reach the page this has happened on both 2g and 5 g can you please help
on 18-12-2019 06:39 AM