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Internet outages every 5 mins approx. Ipswich area

Orient52
Popular Poster
Message 4 of 4

Hi, internet keeps dropping out then picks back up again then drops again. Been doing this since the afternoon. Any news on any problems in this area?

 

Lee Deering
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3 REPLIES 3

Message 1 of 4

Hi Orient52

 

I'm sorry to hear this.

 

The line test hasn't detected any faults and the connection appears to be stable.

 

I think we should send a different router for testing. Would you like me to arrange this?

 

Thanks

 

Debbie

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Orient52
Popular Poster
Message 2 of 4

Hi Skynet_ tx , it's the WiFi keeps dropping out to the device , for example my television keeps going off because its connected to the WiFi  via sky q box. Home phone is working OK,  only started doing this this afternoon. When the WiFi drops   my mobile phone , other devices lose the WiFi aswell. Thing is the WiFi stays off for a few minutes then comes back really fast. Thanks for

Lee Deering
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Skynet_TX
Community Star
Message 3 of 4

Hi @Orient52,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

 

Do you have any ‘wired’ devices, do they also lose connection ?

 

If the router is losing its connection to the internet it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

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