on 06-03-2021 03:14 PM
Upgraded from fibre to fibre 65 two days ago...yesterday lost internet on all wired and non wired devices....came back on intermittently to wired devices but speeds of under 5mbps....wifi devices are connecting/disconnecting...no internet msg and authentication error msg on wifi devices...ran connection test...initially said there was a fault...then got a txt saying no fault but check set up in home...setup hasnt changed in the 2 years I've had talktalk...only change has been to upgrade to fibre 65 two days ago and its now a nightmare...any help appreciated....
on 09-04-2021 11:26 AM
on 07-04-2021 04:40 PM
@StuartE, it's only visible to staff and yourself.
To start a new thread you need to return to the message board and click on start a topic.
on 07-04-2021 03:49 PM
If you need assistance can you please start your own thread and update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread.
on 07-04-2021 03:23 PM
I've also just "upgraded" to Fibre 65 after being convinced to stay with TalkTalk. Beginning to regret it already since the absolute best speed I've seen is 44Mb and I've had some dropping out which is making work from home very difficult. Should have stuck to my guns and tried Plusnet.
on 01-04-2021 03:20 PM
on 01-04-2021 11:50 AM
If you'd like us to arrange the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
The engineer will complete as much testing on the line outside before attending at the property. All work will be attempted externally.
If work is required inside the property the engineers will only attempt access for a short period. The engineer will only enter the property if they feel it's safe to do so.
on 31-03-2021 11:28 AM
Hi @Michelle-TalkTalk ...
Happy for an engineer to visit.. last time they confirmed home setup was good ,fitted new master socket and removed a faulty extension cable.nothings changed since then... I've had a look at external cables...and although they must be pretty old, there is no obvious signs of damage..internet works probably 80-85% of the time and there is no pattern to when or how long speed drops for...can be anything from a few mins to few hours..at random times...and if one or more than one device connected...let me know if engineer coming..cheers
on 31-03-2021 11:05 AM
I'm sorry to hear this. I've re-checked the connection stats now and I can see that the sync speed started to increase yesterday, however I can see re-connections on the line. If the connection is still unstable at the test socket with 2 different routers then the next step would be to arrange an engineer visit to the property.
on 30-03-2021 08:07 PM
Follow up to last post...internet was off for about 20 min....didn't touch anything....and it came back on...back up to around 40mbps....white light on router has stayed soild the whole time
on 30-03-2021 05:59 PM
Hi ....internet been slow again for about 50 min....now no internet at all...using mobile to post this...still white solid light on router....no internet to any devices tho...wired or wireless..
on 30-03-2021 12:16 PM
on 30-03-2021 09:54 AM
generally its been ok....but the speed still regularly drops for no apparent reason.
this morning it is down to 2.5 mbps, was the same yesterday morning for about an hour.
when I run a test, it always says there may be a problem....so testing line, then always comes back saying line ok you need to check home set up.
The setup in my home hasn't changed since I joined talk talk over 2 years ago.
I had a problem a long while ago which required an engineer visit, who confirmed setup was all good...he then discovered the problem at that time was coming from a phone extension the previous occupier had installed, so he removed it.
That's the speed back up now to around 40mbps after being slow for around an hour from just before 9.
I've not done anything to router or setup in last hour, only ran a few speed tests and hid from my wife who is trying to work online from home but struggling due to slow internet.
There has to be some external reason why this keeps happening.
on 23-03-2021 11:54 AM
on 21-03-2021 11:16 AM
@Skidtyme, don't keep turning off the router as it will confuse readings and be read as disconnecting etc.
Better to leave whatever is plugged in now to try to stabilise until you hear further from staff.
on 21-03-2021 11:14 AM