on 12-11-2020 04:25 PM
Hello again everyone,
3 or 4 days ago my router decided to randomly reboot itself multiple times and since then my download speed has not gone above 30Mbps and 4.9Mbps upload, whereas I used to have 60Mbps+ download and 8Mbps+ upload before that. I did the TalkTalk speed test and it said that it is lower than expected and that it can be improved, but live chat was busy.
11-12-2020 07:45 AM - edited 11-12-2020 07:47 AM
Here is the Friday bump as requested. It is the 4th day with no Internet and all I know is that an engineer was assigned yesterday mid-day but no idea how long it takes between assignment and actual fix. I am just really hoping it is fixed today rather than it go into the weekend.
on 09-12-2020 01:46 PM
Apologies for the delay, I can see that it's been logged out to Openreach. If you don't hear anything beforehand can you bump the thread on Friday and we'll check for updates
07-12-2020 07:27 PM - edited 07-12-2020 08:02 PM
Thanks for your responses Chris, I do appreciate your help.
Is there a way to fast-forward this at all? Unfortunately I haven't been able to get on a live chat due to my early & late working hours to report this. It also doesn't actually do anything when I click to "contact our team". It has become a joke.. my downloads are literally only peaking at 466.2KB/s speeds and I am paying for up to 67 or something Mbps. I definitely need this fixed before Christmas at least.
Even TalkTalk's speedchecker gave up on trying to understand the speeds lol
Estimated speed: unknown
Recent speed: unavailable
edit: Since this is getting pretty urgent now, I have managed to contact them via live chat by using a different browser; it was confirmed that the guaranteed speed was not met, that there were issues with the line and that they will send another engineer to fix the issue at the exchange. They have 30 days to fix this apparently.
on 03-12-2020 12:00 PM
on 02-12-2020 05:12 PM
on 02-12-2020 03:01 PM
on 01-12-2020 05:02 PM
on 01-12-2020 03:15 PM
on 29-11-2020 08:52 PM
on 26-11-2020 01:51 PM
on 26-11-2020 01:36 PM
I'm sorry for the delay and thanks for the update. The line test is still detecting a possible fault. Just to confirm, did you hear from Openreach again since your last post? If not then I will re-escalate the fault.
on 22-11-2020 10:24 PM
on 20-11-2020 07:09 PM
on 20-11-2020 09:08 AM
Thank you for updating your Community Profile.
I can see that this fault has been raised to Openreach and engineer visit has been arranged for 20/11/2020 AM (8am - 1pm)
Please let us know how you get on following this visit.
on 18-11-2020 02:40 PM
Thank you for confirming this. Please can you add an alternative contact number (mobile number) to your Community Profile. We can then pass this fault over to Openreach to be investigated by a line engineer.
on 16-11-2020 05:26 PM
on 16-11-2020 09:57 AM
I'm sorry to hear this. I've run a test on the line which has detected a possible voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the router currently connected at the test socket?
on 13-11-2020 08:13 AM