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Internet speed halved

hceee
Conversation Starter
Message 62 of 62

Hello again everyone,

 

3 or 4 days ago my router decided to randomly reboot itself multiple times and since then my download speed has not gone above 30Mbps and 4.9Mbps upload, whereas I used to have 60Mbps+ download and 8Mbps+ upload before that. I did the TalkTalk speed test and it said that it is lower than expected and that it can be improved, but live chat was busy.

 

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61 REPLIES 61

Skynet_TX
Community Star
Message 61 of 62

Hi @hceee,

 

If your connection / router is stable again now have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it reconnect at a better speed.

 

It would be worth going to the Service Centre to do a test on your phone line, just to make sure this doesn't still think there is an issue with your connection. You can also access this from the ‘My Account’ site.

 

The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a working day or two.