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Internet speed ridiculously slow

Shousty
Participant
Message 8 of 8

Ever since this morning my internet speed has slowed down to a crawl, I'm barely getting dialup levels of speeds at best, tried turning off router for 30 mins but nothing  helps.

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7 REPLIES 7

Message 1 of 8

Hi Shousty

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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Shousty
Participant
Message 2 of 8

No I didn't have another router to spare, my main device is my laptop, and I connect wirelessly on mobile on occasion, I left things for a few hours, things seem okay now. I'll let you know if anything changes.

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Message 3 of 8

Hi,

 

Ok, do you have an alternative router that you can test with? Is the speed slow on more than one device?

 

Thanks

 

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Shousty
Participant
Message 4 of 8

Happens regardless wired or not, Laptop wired, wireless everything else.

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Message 5 of 8

Hi Shousty,

 

Thanks for confirming. I've re-checked the connection stats now and the sync speed looks good. Can I just confirm, are you connected wired or wireless at the moment when experiencing the slow speeds?

 

Thanks

 

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Shousty
Participant
Message 6 of 8

Just turned it back on, internet was fine earlier but speeds were slowing down since early this morning, now I can barely connect without issues.

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Michelle-TalkTalk
Support Team
Message 7 of 8

Hi Shousty,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Is the router currently switched off?

 

Thanks

 

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