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Internet stopped working

ihateeverything
First Timer
Message 3 of 3

I've reset multiple times, both router and modem. I've been through the troubleshooting process, and it felt like I was given the middle finger at the end of that process. Infuriated that there seems to be very little weekend support. Can anyone please help!

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number
     

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks


 

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KeithFrench
Community Star
Message 2 of 3

What service are you on and which make/model of router are you using?

 

What lights are on the modem & router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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