on 22-03-2019 11:20 AM
I placed an order for fibre broadband and my go live date is today. I still haven’t received the router or any welcome package and when I try to log in to my account I am met with a error - “oops something went wrong”.
Can someone please look into this for me.
on 27-03-2019 11:02 AM
Oopenreach have advised "There was a delay with the Line plant planning activity which has been resolved and the order is set to be live on Monday"
Sorry for the delay and any inconvenience caused
22-03-2019 02:47 PM - edited 22-03-2019 02:48 PM
on 22-03-2019 02:13 PM
on 22-03-2019 01:57 PM
on 22-03-2019 12:38 PM
on 22-03-2019 12:30 PM
Apologies we have contacted Openreach and the response is :
"Your order requires planning validation. We may contact your customer if we need to. You will receive a further update by 02-04-2019."
Sadly it looks like the order wont go live today, and we will need to contact them again next week.
on 22-03-2019 11:47 AM