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Issue with broadband activation

Asw1234
First Timer
Message 7 of 7

I have ordered broadband with activation date 25th Feb, and its still not activated. I called and chatted online many times, but no hope, everyone gives same status--pending with open reach. I am losing hope on this and terribly impacted due to this broadband problem. Is there any immediate solution to this? Can this order be cancelled and get a new order with a practically possible go live date? I exactly need to know how long it will take to resolve this issue so that I can plan better. 

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6 REPLIES 6

Message 1 of 7

Hi Asw1234,

 

I can see you now have an engineer booked, please let us know how you get on

Thanks

Chris

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Chris-TalkTalk
Support Team
Message 2 of 7

Hi Asw1234,

 

Apologies for any inconvenience. This has been raised to Openreach as a non-appointed task. I'll chase our network team for an update and let you know what's going on


Thanks

Chris

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Message 3 of 7

Hi ASW, thanks for that, yes the team should be able to get that for you. Unfortunately it won't be before Monday 🙁

I don't work here and all my opinions are my own.
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Message 4 of 7

Thanks, I have added land-line number in the profile now

 

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Message 5 of 7

Is it possible to get an update from open reach . I mean are they really working on this or its just I  The system 

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Divsec
Community Star
Message 6 of 7

Hi Asw, welcome to the community. The real frustration here is with openreach and would probably apply to all ISP s. Your post has been flagged for assistance and you should hear Monday please check your community profile and add your landline phone number it is used to identify your account.

I don't work here and all my opinions are my own.
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