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Issue with the broadband

John_Hnds
First Timer
Message 2 of 2

Hi,

 

I'm having an issue with the broadband my son said that he can't get on the internet on his computer when my computer is off but when my computer is on he can connect/access the internet, my computer works fine. Not only is my son having issues, my daughter is as well when she's trying to connect to the internet via wired connection on her PS4 but able to get on via Wi-Fi when my computer is off. And I've unplug my internet cable from my computer and my son says that he still connected to the internet on his computer.

 

- John

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi John

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

Which router are you using? (make and model)

 

Thanks

 

Debbie

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