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Issues again... keeps disconnecting!!!!

jwatson
Chat Champion
Message 2 of 2

03.08.2021 22:36:25 Info XDSL
VDSL connectivity is up port 1
03.08.2021 22:31:59 Info XDSL
VDSL connectivity is down port 1

03.08.2021 22:08:43 Info XDSL
VDSL connectivity is up port 1
03.08.2021 22:06:31 Info XDSL
VDSL connectivity is down port 1

03.08.2021 20:47:12 Info XDSL
VDSL connectivity is up port 1
03.08.2021 20:44:57 Info XDSL
VDSL connectivity is down port 1

 

This is happening too often! I'm totally sick of it now! Tempted to ditch Talk Talk and move to another provider!

 

Why is this constantly happening?!!

 

JW

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi jwatson

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

If you have recently tested with a different router, filter and cable at the test socket and the connection is still dropping then we will need to arrange an Openreach engineer visit.

 

Thanks

 

Debbie

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