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Issues connecting Amazon Alexas and PS4 to my Talk Talk fibre network

Pbphotos
First Timer
Message 6 of 6

We received our new Yalk Talk Router a while back and ever since we've had massive issues connecting our Amazon Alexa's to our network (we have 4  but can only get one to connect) now my daughter has got a PS4 and again it won't connect to our network. I've tried using wifi and I have tried using a TPlink powerline extender with an ethernet outlet in her bedroom (I've connected to the TPlink wifi on my phone and it was fine). I've spoken to Amazon and Tak Talk and both say they know of no issues but it's literally driving me crazy! My brother-in-law has an android phone and that also has an issue but our apple devices have no issues connecting to it. Any ideas?

Paul Brewer Photography
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5 REPLIES 5

Message 1 of 6

Hi Pbphotos

 

Would you like me to send a Huawei WIFI hub for testing?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 2 of 6

If you have the Sagemcom 5364 running V130 firmware there is an issue with VPNs. In addition to this if running Windows 10 or 11 then the Patch Tuesday updates of last week broke the internal VPN client. There is now an optional update in Windows to fix this:-

 

Windows 10 KB5010793

Windows 11 KB5010795 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Pbphotos
First Timer
Message 3 of 6

We've sorted the issue with the PS3 but my partner is now working from home and needs to log into her work using a VPN, unfortunately when she tries to log on she can't get the VPN server to connect using TalkTalk and has to use her phone as a personal hotspot, not very convenient says there's an issue with the DNS. Still got the issue with our Alexas not connecting.

Paul Brewer Photography
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Debbie-TalkTalk
Support Team
Message 4 of 6

Hi Pbphotos

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 5 of 6

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. Due to the Christmas period, the support staff on this forum will not be back until tomorrow & even then they won't be back to full staff levels until after the New Year Bank holiday. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?