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Just done a test on my internet saying there is a fault but talk talk say no fault

sharky110
Whizz Kid
Message 93 of 93

My internet is not working  properly  been on chat with them they do tests say my usage is high I am only running when they did the test one phone and streaming BBC I player how can that be high usage all they wanted to do to fix the problem was send me another router told them just had new router so they y they can send an engineer  if I pay for it I thought talk talk were ment to provide me a service also I ran a check on my service saying a fault talk talk check and there is now fault  how does that work  any hep please guys

Kieran
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92 REPLIES 92

Michelle-TalkTalk
Support Team
Message 81 of 93

Hi sharky110,

 

How is the TV connected? Wired or wireless?

 

Thanks

 

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Message 82 of 93

@Chris-TalkTalkJust done a speed test ping 15  download 31.67 upload 8.02  just tried  to update software on my tv not talk talk it's saying internet not connected to server I will try another test my end and send you pics of results

Kieran
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Message 83 of 93

There's a few reconnections showing on the 9th but pretty stable since, so does it say this when you run a speed test?

Chris

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Message 84 of 93

@Chris-TalkTalk hi I've just done a test my end it says my broadband  connection  could be better 

Kieran
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Message 85 of 93

@Chris-TalkTalk hi it said something to do with speed but what I said on live chat all they did was offer me a new router I told them only just had one then he offered me an engineer  that I would have to pay for how is that helping me talk talk customer service

Kieran
0 Likes

Message 86 of 93

Hi sharky110,

 

I've run a couple of line tests, they're not showing a fault, could you explain what you mean when you say your Internet is not working properly?

Chris

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Message 87 of 93

@Divsec thanks mate I'm waiting for the team to help me but thanks hopefully the team will get back to me onwards from Monday 

Kieran

Message 88 of 93
Hi Kieran, can't answer your question without being rude to the chat people:-) Suffice it to say that if you do have an issue the team will work hard to resolve it for you.
I don't work here and all my opinions are my own.
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Message 89 of 93

@Divsec no I will check it shortly main thing was how can talk talk chat say no fault when a fault  is picked up my end 

Kieran
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Message 90 of 93
Hi Kieran thanks, just wondering have you done the usual, router reboot, checked the phone line for noise?
I don't work here and all my opinions are my own.
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Message 91 of 93

@Divsec it was saying there was a problem  with  the speed   

Kieran
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Divsec
Community Star
Message 92 of 93
Hi Kieran,what is the nature of the fault?
I don't work here and all my opinions are my own.
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