on 12-01-2019 02:10 PM
My internet is not working properly been on chat with them they do tests say my usage is high I am only running when they did the test one phone and streaming BBC I player how can that be high usage all they wanted to do to fix the problem was send me another router told them just had new router so they y they can send an engineer if I pay for it I thought talk talk were ment to provide me a service also I ran a check on my service saying a fault talk talk check and there is now fault how does that work any hep please guys
on 28-01-2019 08:15 AM
on 25-01-2019 12:28 PM
@Chris-TalkTalk hi Chris engineer checked boxed found fault there is no fibre port in the box he is going back to talk talk to get authorisation to put one on once talk talk do this by open reach will fit it so hopefully it will get sorted soon,in my opinion looks like i have not been getting fibre from when i started with talk talk no wonder my internet has never been working properly also i have recently lost recordings from my tv today set to record but not recorded not a happy bunny at the moment
on 23-01-2019 02:09 PM
on 22-01-2019 02:38 PM
on 22-01-2019 01:36 PM
Our network have said that the next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
I've PM'd you to confirm some other details
on 22-01-2019 12:43 PM
I've passed this back to our network team for further investigation. If you don't hear anything later today can you bump the thread again tomorrow
on 22-01-2019 11:31 AM
@Michelle-TalkTalk hi hust tried the phone unplugged internet made call with two different phones no noise plugged internet back made another call noise crackling I can connect to internet but intermittent connection dropping in out same as before does not open all web pages properly what is it saying the problem is your end
on 22-01-2019 06:28 AM
Can you connect to the internet at the moment? What type of noise are you experiencing? Crackle/hiss/buzz/etc? Is the noise present at the test/master socket with 2 different phones and with all other devices removed from the line?
As soon as we've confirmed this then we'll pass this straight over to our Network Team for further investigation.
on 21-01-2019 12:55 PM
on 18-01-2019 01:38 PM
on 18-01-2019 01:10 PM
Thanks for trying this. The speed test results look ok as the throughput speeds are usually around 80% of the sync speed. Is the performance of the connection ok at the moment?