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Just done a test on my internet saying there is a fault but talk talk say no fault

sharky110
Whizz Kid
Message 93 of 93

My internet is not working  properly  been on chat with them they do tests say my usage is high I am only running when they did the test one phone and streaming BBC I player how can that be high usage all they wanted to do to fix the problem was send me another router told them just had new router so they y they can send an engineer  if I pay for it I thought talk talk were ment to provide me a service also I ran a check on my service saying a fault talk talk check and there is now fault  how does that work  any hep please guys

Kieran
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92 REPLIES 92

Message 41 of 93

@Chris-TalkTalk @Debbie-TalkTalk  hi just done test as per your instructions  talk talk test wired test  ping 14 download  37 upload 7.1,      15 minutes  later ping 14 download  37.1 upload 7.0.     

                                             I also did a speed test on oakla   wired test was ping 22 download 37.09 upload 7.60 wireless test ping 31 download 36.70 upload 7.95  I will wait to hear from you

Kieran
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Message 42 of 93

Hi sharky110 

 

Thank you, please let us know how you get on.

 

Debbie

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Message 43 of 93

Ok will do

Kieran
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Message 44 of 93

Hi sharky110,

 

Our network team have asked if you can first of all switch your router off for 30 minutes and then run one wired and one wireless speed test at least 15 minutes apart. Can you make sure that the device that you run the speed test on is the only device connected to the internet at the time


Thanks

Chris

0 Likes

Message 45 of 93

@Chris-TalkTalk thanks

Kieran
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Message 46 of 93

Hi sharky110,

 

Just a quick update, not received anything back from our Network team yet but I'll let you know when I do

Thanks

Chris

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Message 47 of 93

Hi sharky110,

 

I'll chase this up for you and let you know when I get an update


Chris

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Message 48 of 93

@Chris-TalkTalk hi have you got any updates from network team yet please

Kieran
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Message 49 of 93
0 Likes

Message 50 of 93

@Chris-TalkTalk thanks so you want me to send you a message  tomorrow  for an update yes

Kieran
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Message 51 of 93

Hi sharky110,

 

Not sure what's gone on there. I'll remove the posts as you have your IP Address mixed up in there. 

 

Don't bother with the pings and traces, I'll ask our network team to take a look at this for you 


Can you bump the thread tomorrow and we'll check for updates


Thanks
Chris

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Message 52 of 93

[removed as pings and traces not completed correctly]

 

Kieran
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Message 53 of 93

[removed as pings and traces not completed correctly]

Kieran
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Message 54 of 93

 

[removed]

 

Kieran
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Message 55 of 93

@Chris-TalkTalk 

C:\Users\shark>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\shark>
C:\Users\shark>C:\Users\shark>operable program or batch file.
'C:\Users\shark' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\shark>'operable' is not recognized as an internal or external command,
''operable'' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\shark>operable program or batch file.
'operable' is not recognized as an internal or external command,
operable program or batch file.

Kieran
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Message 56 of 93

Sorry, I can't do remote access. Are you getting as far as pasting the results into a post?

Chris

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Message 57 of 93

@Chris-TalkTalk it just won't let me do it I'm probably  doing it wrong  can you do a remote access and do it for me because I am tearing my hair out here 

Kieran
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Message 58 of 93

What happens when you try to split the test results? If you explain what's happening I may be able to help 🙂

Chris

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Message 59 of 93

@Chris-TalkTalk  no i cant do it i need another way to send it to you 

Kieran
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Message 60 of 93

Could you split it over two posts if it's saying too many characters 


Chris

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