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Just gone over to 150 fibre - technically an upgrade but problems with apps

First Timer
Message 3 of 3

We can't access I player successfully or other apps.  Were sent a new TV box after speaking to Talk Talk and trying to troubleshoot over the phone, but we are still having problems with buffering or being thrown out  and taking us back to regular channels.  Thinking of asking Talk Talk to come and collect or change it back to what we had prior to this new fibre 150.


Support Team
Message 1 of 3

Hi RFRY48,


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 





Community Star
Message 2 of 3

Hi @RFRY48 ,


For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.


Don't post any personal details in this thread, just add them to your community profile.


Then they will hopefully be able to respond to this post tomorrow.