18-10-2021 02:34 PM - edited 18-10-2021 03:10 PM
I am leaving because you didn't offer me a competitive price. If you had done that in the first place, I wouldn't be leaving and I wouldn't be typing this. You can call me as much as you like (six calls in one day.. if only you'd been as interested BEFORE I chose to leave) - You can offer me all the amazon vouchers in the world, but if you'd offered me the best price already, which now all of a sudden is available.. I would have renewed. But instead you've lost a customer of six years to a competitor.
on 18-10-2021 03:12 PM
Hi Chris, No, I didn't. I chose to leave as they increased the price (expected that) and didn't offer any other competitive price when the contract expired, so I looked up my own better price with a competitor. Now that i'm leaving , they cannot do enough to get in contact, i'm surprised they haven't knocked on my front door in person. If they had offered me the price they are offering now when my contract expired, I would not be leaving.
on 18-10-2021 02:39 PM