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Leaving TalkTalk

Janmc58
First Timer
Message 2 of 2

Hi - I know it is unusual but this is a positive post about my TalkTalk experience.  I have had minimal issues with TT broadband and the only reason I am leaving is that VM offered nearly 3 times the speed for the same price I was paying TT.  I signed with VM yesterday and rang TT this morning at 9.30 am - got through straight away and within 15 minutes it was all sorted.  Dealt with a lovely lad from Manchester who did offer me a deal to stay as you would expect but could not match the VM speeds so i declined.   A pre paid bag is on it's way to me to return router.  I have heard some bad stories about VM so fingers crossed all goes well but I would have no hesitation in returning to TalkTalk in the future if their BB speeds met my needs.  Appreciate not everyone has the same experience but credit where it is due.

1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Janmc58

 

Thanks for sharing your feedback 🙂

 

I hope all goes well with your new provider 🙂

 

Debbie

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