Less than 16 Mbsp on Faster Fibre

[mattjreid]

Hi 

I am on the Faster Fibre - or whatever its equivalent is - and my Internet connection speed is never faster than 16 Mbsp. 

I have carried out all the checks on the TalkTalk troubleshooting page.

The connection frequently drops out, or goes under 1 Mbsp - usually once a day. I have a new router - delivered last week - and this has failed to fix the problem.

These kind of speeds have been delivered for at least a year, possibly five years. It's only now I have enough time to address the problem.

I understand that my expected speed should be around 135 Mbsp - Can somebody please explain why my speeds are so far below this, and what must be done to fix it?

Matt

[Chris-TalkTalk]

Glad to hear the speed has improved, just let us know if you experience any further problems 🙂

Chris

[mattjreid]

Thanks Chris - the download speed is now 36.5 mbsp.

I think this case can be closed. Thank you for your help.

Matt 

[Chris-TalkTalk]

OK thanks. Your sync speed is showing at 40Mbps so could you switch your router off and leave it off for at least 30 minutes then switch back on and retest, please let us know how you get on

Chris

[mattjreid]

Hi Chris

I'm afraid my download speed is 6 mbsp - which is a fraction of the speed I expect for my package.

Are there any further checks to take with my line?

Matt

[Chris-TalkTalk]

Hi mattjreid,

The fault has now been cleared and closed, is everything OK now?

Chris

[Debbie-TalkTalk]

Hi Matt

Sorry for the delay.

The fault has been raised to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

[Skynet_TX]

Yes the staff can see when you have replied, they only work UK office hours, so will hopefully get back to you tomorrow.

[mattjreid]

Did you receive a notification for my reply? see earlier.

I'm not sure if you get notified when I reply to my own post.

[mattjreid]

Hi Debbie

I'm afraid I don't have a phone connected to the landline - or indeed any phone that I could use to test the connection.

What would you suggest I do instead?

Matt

[Debbie-TalkTalk]

Hi Matt

I'm sorry to hear this.

I've completed a line test which has detected a potential fault with the landline service and this can affect the BB connection.

Are you experiencing any noise on the line when making calls?

Thanks

Debbie