Hi, I am on Faster Fibre package was gurateed speed of 18mbps. Its even stated in documents which I got in the beginning from talktalk.
I never received this speed despite complaining some hundred times. Talktalk has always sent a new router, more than dozen BT engineer visits but no one seems to understand where the issue is,.
Can you please help as now current speed is 4Mbps and I cannot stream anything.
May I also know when my contract is expiring?
You are lucky i am still wiating for 3 months now and still no service!
No wonder Talktalk get bad reviews their customer service is the worst I HAVE EVER ENCOUNTERED in 40 years of working in IT.
Perils of outsourcing to the third world to save a few quid eh!
You need at least 25mbps anyway to stream 4k so you wont get that with 18mbps anyway!
Just to confirm, is the router still at the test socket? I've checked the connection stats and your line is still in sync at 8.8mb.
The connection only appears to have remained stable since 13/01. Have you rebooted the router?
yes I am still connected to test socket.
No, I have not rebooted the router but one of the issues that I have faced since day one is connection dropping which was confirmed by both BT enginner and Talktalk with no apparent reasons.
I have already tried both routes and its always the same results.
New router: Does not make any difference, I am still happy to get a new one if you beleve if this can resolve the solw speed.
Network Team: They would send BT engineer and he would see no issues with line.
In the end, I am again left with same issues 😞
I don't think there's any point sending another router at this stage. Just to confirm, when you tested with the other router was it connected for at least 48 hours (it would take a least this long for DLM to move you to a faster profile following any improvement in connection stability)?
We can't manually change your profile, it's automatically managed by BT line management system (DLM). DLM monitors the line and if it sees an improvement in connection stats over a period of time then it will move to a faster profile.
If you're happy that both router have been connected for at least an uninterrupted 48 hour period since the 1st Jan (when the profile last changed) then we can pass this over to our network team for further investigation
If possible could you connect the alternative router again for at least 48hrs and we can re-check the connection stats again to see if DLM has started to make any changes to the sync speed?