on 29-04-2021 05:02 PM
It appears I've developed a line fault. At about 2.30pm today, I had a series of disconnects. Upon the connection finally stabilising, my downstream is down to less than half of what it was.
This is what I'm currently getting
luckily, my router has a built in speed test, so I can provide a pic of previous results vs now, with the latest topmost.
I have also no dial tone on my landline.
Everything is connected directly to the test socket by a new micro filter (just changed it to rule out that being the problem). There are no extension cables, the filter is plugged directly in to the test socket. (the faceplate hasn't worked in a long time).
I do currently use my own 3rd party router, which is new. To rule out the router being the problem (which wouldn't affect the dial tone of the phone) I've also tried it with the talk talk supplied router (Hg633) and the problem remains the same.
I've contacted live chat which were hopeless (which I knew before I did it, #facepalm) and they told me after a long time, that they couldn't test my line, and to try again later... Nope!
Your help would be much appreciated,
PS.. Personal details updated
Answered! Go to Solution.
on 04-05-2021 01:01 PM
on 04-05-2021 11:38 AM
on 04-05-2021 10:12 AM
Thanks for confirming this.
I have escalated this fault back over to Openreach advising fault is still ongoing. Apologies for this.
I will continue to monitor for further updates from Openreach.
on 04-05-2021 09:46 AM
on 04-05-2021 07:37 AM
on 30-04-2021 11:34 AM
on 30-04-2021 11:03 AM
I'm sorry to hear this.
I've completed a line test which has detected a potential line fault so I have escalated this over to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48-72hrs.