on 29-04-2021 05:02 PM
It appears I've developed a line fault. At about 2.30pm today, I had a series of disconnects. Upon the connection finally stabilising, my downstream is down to less than half of what it was.
This is what I'm currently getting
luckily, my router has a built in speed test, so I can provide a pic of previous results vs now, with the latest topmost.
I have also no dial tone on my landline.
Everything is connected directly to the test socket by a new micro filter (just changed it to rule out that being the problem). There are no extension cables, the filter is plugged directly in to the test socket. (the faceplate hasn't worked in a long time).
I do currently use my own 3rd party router, which is new. To rule out the router being the problem (which wouldn't affect the dial tone of the phone) I've also tried it with the talk talk supplied router (Hg633) and the problem remains the same.
I've contacted live chat which were hopeless (which I knew before I did it, #facepalm) and they told me after a long time, that they couldn't test my line, and to try again later... Nope!
Your help would be much appreciated,
PS.. Personal details updated
Answered! Go to Solution.
on 12-05-2021 09:54 AM
on 12-05-2021 06:16 AM
on 11-05-2021 02:10 PM
on 11-05-2021 06:43 AM
on 10-05-2021 09:27 AM
Thanks for your reply.
I've checked the connection stats again and the line test is now clear and in sync at 55.2mb.
Please can you now leave the router connected at the test socket, without rebooting for at least 48hrs to allow DLM time to monitor the connection and adjust the profile/speed.
09-05-2021 03:53 PM - edited 09-05-2021 04:27 PM
I don't know what's going on!
On paper, my connection is fine. Decent speed, ping and negligible jitter, but things feel wrong. Gaming has become laggy, with frequent rubber banding, and websites feel slow to load.
Doing a connection test on the TT website says there is still a fault somewhere.
Can you shed any light on this?
Update number 2
I've noticed that although the jitter is only 1/2ms sometimes it spikes to the 20's or 30's. Only noticed it by doing many consecutive speed tests.
07-05-2021 03:24 PM - edited 07-05-2021 03:33 PM
Line engineer has been out, and said everything is sorted now.
My speed has dropped from ~61mb to 49 now though, after he performed a DLM reset.
Do you think I might reach those speeds again once DLM has had a chance to do its thing.?
He says my line can achieve 52, and was puzzled how I've been getting 60mb+ for so long.
on 07-05-2021 01:20 PM
on 07-05-2021 09:12 AM
on 07-05-2021 06:22 AM
I've completed a line test which is now detecting a line fault - wet joint.
I have escalated this back over to Openreach to be investigated by a line engineer and I will check on this fault later this afternoon for any additional updates.
on 06-05-2021 07:34 PM
on 06-05-2021 07:01 PM
on 06-05-2021 03:27 PM
on 06-05-2021 10:34 AM
I'm so glad to hear that the landline fault has been resolved, thanks for letting us know 🙂
In regards to the BB connection, please can you now keep the router switched on following the 30 minute power down to allow DLM time to monitor the connection.
I will check the connection stats again tomorrow.
06-05-2021 10:17 AM - edited 06-05-2021 10:18 AM
So the engineer has been, found and fixed a fault, and the line is back up and running now.
The SNR has dropped from an average of 6.3 to 3 though. I've turned the router off for 30mins, but no change.
it's only been 10mins, so I don't know how this will impact things. If the line becomes unstable, should I bump this thread, or start a new one?