FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Line fault - fibre

SunHounD
Whizz Kid
Message 30 of 30

Hi there.

 

It appears I've developed a line fault. At about 2.30pm today, I had a series of disconnects. Upon the connection finally stabilising, my downstream is down to less than half of what it was.

 

This is what I'm currently getting

Screenshot_20210429-164800_Chrome.jpg

  luckily, my router has a built in speed test, so I can provide a pic of previous results vs now, with the latest topmost.

Screenshot_20210429-164854_Chrome.jpg

  I have also no dial tone on my landline.

Everything is connected directly to the test socket by a new micro filter (just changed it to rule out that being the problem). There are no extension cables, the filter is plugged directly in to the test socket. (the faceplate hasn't worked in a long time).

 

I do currently use my own 3rd party router, which is new. To rule out the router being the problem (which wouldn't affect the dial tone of the phone) I've also tried it with the talk talk supplied router (Hg633) and the problem remains the same.

I've contacted live chat which were hopeless (which I knew before I did it, #facepalm) and they told me after a long time, that they couldn't test my line, and to try again later... Nope!

 

Your help would be much appreciated,

 

Kind regards,

Nichola

 

 

PS.. Personal details updated

Proof, or it didn't happen! ||| Yes, I've tried turning it off and on again!
0 Likes
29 REPLIES 29

Message 21 of 30

Hi Nichola

 

Thank you. Please let us know how you get on following this visit.

 

Debbie

0 Likes

Message 22 of 30
Hi Debbie,

That's fine, thank you.

Kind regards,
Nichola
Proof, or it didn't happen! ||| Yes, I've tried turning it off and on again!

Message 23 of 30

Hi Nichola

 

Openreach have arranged an engineer visit for 06/05 AM (8am - 1pm)

 

Will this date and time be ok?

 

Thanks

 

Debbie

0 Likes

Message 24 of 30

Hi Nichola

 

Thanks for confirming this.

 

I have escalated this fault back over to Openreach advising fault is still ongoing. Apologies for this.

 

I will continue to monitor for further updates from Openreach.

 

Thanks

 

Debbie

 

Message 25 of 30
Hi Debbie,

I can't make or receive calls; there is no dial tone, just a slightly echoey void.
Nothing has changed on my end.

Kind regards,
Nichola
Proof, or it didn't happen! ||| Yes, I've tried turning it off and on again!
0 Likes

Message 26 of 30

Hi SunHounD

 

The fault has now been closed but the line test is still detecting a fault. Apologies for this.

 

Is the landline working when making calls?

 

Thanks

 

Debbie

0 Likes

Message 27 of 30

Hi SunHounD

 

No problem. We will continue to monitor for further updates.

 

Thanks

 

Debbie

Message 28 of 30
Thank you.
Proof, or it didn't happen! ||| Yes, I've tried turning it off and on again!

Debbie-TalkTalk
Support Team
Message 29 of 30

Hi SunHounD

 

I'm sorry to hear this.

 

I've completed a line test which has detected a potential line fault so I have escalated this over to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie

0 Likes