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Line in state of activation

Adeljay
Participant
Message 26 of 26

Hello i just joined talktalk and they connected my lind up today bearing in mind its a new build. Now around 5pm i plugged in my hub to see if im connected and hooray i was but i was getting speeds of 3mb. After tech chat they said this is normal because my line is still not fully active. He said wait 24hrs and check again. Is this normal or will it stay like this. I ordered the fiber broadband 

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25 REPLIES 25

Message 1 of 26
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Message 2 of 26

@Adeljay The number is on the talktalk site or u can use chat as well then u have proof of what is said

 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Message 3 of 26

What is the number?

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Message 4 of 26
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Message 5 of 26
Fingers crossed. Just watch out for the contention, my speed dropped to a crawl daily from 16:00 till bedtime. Totally useless.
I don't work here and all my opinions are my own.
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Message 6 of 26

im quite a patient person but i hate the lies. Openreach ASSURED me yesterday its going live. They said it is a tech error on there behalf but now they are saying it is on open activity and sent it to a manager. I just dont understand. Lets hope virgin dont fail me aswell 

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Message 7 of 26
Hi Adeljay, sorry it hasn't worked out for you. The team have done their best but open reach appear to have done the opposite.
Good luck with Virgin, I left because of evening contention issues Which were never resolved.
I don't work here and all my opinions are my own.
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Message 8 of 26

Btw i went and ordered virgin media broadband. Talktalk and openreach both have take the p***. I have waited for nearly a month for my so called fiber broadband. I have 7mb for 2 weeks now in a very busy household which is unusuable. Im constantly being told wait another 24hrs or 48hrs. Thank god im not paying for this service. Horrible services. I used to like talktalk but now 🤭

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Message 9 of 26
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Message 10 of 26
Was suppose to go live before midnight last night or today. Tried this morning still no fiber 😞 rebooted my router and stilll 8mb. Will be calling them around noon today because this cant keep going on
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Message 11 of 26

Hi Adeljay,

 

Thanks for the update. How are you getting on?

 

Thanks

 

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Message 12 of 26

Spoke to talktalk this morning and have advised openreach will be activating the line today by midnight. So my speeds will increase anytime till midnight or should i just test it tomorrow morning? 

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Message 13 of 26

Thank you for the update i just spoke to talktalk who spoke to open reach. Open reach advised another 48hrs needed so fingers crossed i can have my fiber package by wednesday 

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Message 14 of 26

Hi Adeljay,

 

I'm really sorry this is taking so long to resolve, a review date has been set for Wednesday, if you could bump the thread then we can check for updates 


Chris

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Message 15 of 26

Hi Adeljay, I do hope you're connected overnight, but , managing expectations, remember Chris said they would have a report back in 48 hours.

All the best

D

 

 

I don't work here and all my opinions are my own.
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Message 16 of 26
Just wanted to update you came home and still no luck still not active and its actually worse today for some reason. Heres hoping tomorrow they activate it
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Message 17 of 26
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Message 18 of 26

Thank you for the update i hope openreach get it sorted tonight 

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Message 19 of 26

Hi Adeljay,

 

I've checked the order status and it looks as though further work needs to be carried out by Openreach to complete the fibre order, we should get an update within 48 working hours, apologies for any inconvenience


Chris

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Message 20 of 26
I have updated my profile with my name and number landline and will wait till tomorrow morning then do another check. Hopefully things change