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Line speed too slow for connection.

Bwb59
Participant
Message 5 of 5

My internet has dropped out because the line speed is too low. Been through all the checks. Obviously a problem outside. Please can talktalk fix this asap. 

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4 REPLIES 4

Message 1 of 5

Hi Bwb59

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie

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Message 2 of 5

Hi Debbie, 

It's the same problem I had last year. The router is switched on. I have tried a different router and that doesn't help, it just keeps flashing orange and white. Please can you arrange for openreach to investigate. Thanks 

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Bwb59

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults. Is the router switched on at the moment?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 4 of 5

Hi @Bwb59,

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.