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Line stability

bertie2565
Team Player
Message 4 of 4

Assistance needed please, download speed drops from normal 20-25mbps to less than 2mbps at random times,, upload speed no change. Anyone have any idea why.

 

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3 REPLIES 3

Message 1 of 4

Hi Brian

 

Thanks for keeping us updated, please let us know how the connection compares with the replacement router.

 

Debbie

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bertie2565
Team Player
Message 2 of 4

Hi Debbie

 

Issue resolved, looks like a faulty router according to tech support, a replacement will be supplied.

 

Thanks

 

Brian

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi bertie2565

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 31mb.

 

Are any devices connected wired? Does the speed drop on wired connections?

 

Thanks

 

Debbie

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