on 18-02-2019 05:06 PM
I can only presume this is a Linux browser problem because the amount of windows & android users You must have? I've tried live chat on 4 different browsers. Firefox, Chromium, Slimjet & Vivaldi. I disabled all pop up blockers & all extensions & even checked in the settings to uncheck pop ups there, I even added talktalk to the whitelist - NOTHING worked. It would've helped no end to be able to use this as my phone line was dead at the time. Clicking on any & all links to live chat did nothing. I pressume the red box on picture below is supposed to be live chat link? Even clicking the service status, you can just make out a light grey box where live chat link should be? Just highlighting a problem.
Answered! Go to Solution.
on 19-02-2019 11:17 AM
on 19-02-2019 10:00 AM
I managed to get live chat to work in Firefox by changing the setting (see picture) from strict to standard. Which if it's the default for Firefox, surely someone else had this same problem? Anyway, for anybody having problems with live chat, this is the solution - drop your protection (Yep, it's like having Microsoft Windows installed!) 😄
on 18-02-2019 08:30 PM
Have I tried? ... "Clicking on any & all links to live chat did nothing" - I did not post pictures of the links that were there BUT did nothing as I'd explained in the original post. Are you using Linux, You didn't say?
18-02-2019 05:18 PM - edited 18-02-2019 05:19 PM
It can indicate that it is busy, it can be browser settings rather than OS. Working fine for me just now. Have you tried accessing Live chat via My Account? Or try via the home page.