on 26-04-2021 07:25 PM
Hello I'm looking for some help.
For about a month we have been experiencing regular internet disconnections (about 10x per day).
In addition our devices are regularly 'losing' each other on the network. e.g iPhone can no longer see Sonos speakers or Valiant Heating Hub.
Finally, today someone rang on the land line and as soon as the phone rang I lost internet connection in the middle of a VC.
Thanks in advance
on 27-04-2021 09:20 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
Would you like me to send a different router for testing to see how the connection compares?
on 27-04-2021 06:47 AM
I'm really sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 26-04-2021 08:32 PM
Sorry to see that you are having problems. If you would like the support team here to look into this for you it will speed things up if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.