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Losing connectivity

Cloudy_but_fine
Popular Poster
Message 25 of 25

Hello I'm looking for some help.

 

For about a month we have been experiencing regular internet disconnections (about 10x per day).

 

In addition our devices are regularly 'losing' each other on the network. e.g iPhone can no longer see Sonos speakers or Valiant Heating Hub.

 

Finally, today someone rang on the land line and as soon as the phone rang I lost internet connection in the middle of a VC.

 

Thanks in advance

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24 REPLIES 24

Message 21 of 25

Hi Cloudy_but_fine 

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults.

 

Would you like me to send a different router for testing to see how the connection compares?

 

Thanks

 

Debbie

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Message 22 of 25

All done

Debbie-TalkTalk
Support Team
Message 23 of 25

Hi Cloudy_but_fine

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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ferguson
Community Star
Message 24 of 25

Sorry to see that you are having problems. If you would like the support team here to look into this for you it will speed things up if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.