on 03-08-2021 02:33 PM
I've experienced loss of connection since 9am 02/08/21. I've checked my line status and it says track fault and was asked to ring to setup an appointment with an engineer. However, when I rang the number, the service team said they are not able to setup an appointment due to an error in the system and they would call me back. It's been a day now and they haven't rang me. I need internet for WFH and this is highly disruptive.
on 06-08-2021 02:39 PM
So glad our team was able to help.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-08-2021 01:28 PM
on 04-08-2021 10:23 AM
on 03-08-2021 04:57 PM
I'm really sorry to hear this.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.