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Lost of connection, unable to setup engineer appointment

cwkcalvin
First Timer
Message 7 of 7

Hello,

 

I've experienced loss of connection since 9am 02/08/21. I've checked my line status and it says track fault and was asked to ring to setup an appointment with an engineer. However, when I rang the number, the service team said they are not able to setup an appointment due to an error in the system and they would call me back. It's been a day now and they haven't rang me. I need internet for WFH and this is highly disruptive.

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6 REPLIES 6

Message 1 of 7

Hi

 

So glad our team was able to help.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

Thank you for following up. An external engineer has managed to fix the issue.

 

Many thanks!

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Message 3 of 7

Hi cwkcalvin

 

How are you getting on following the engineer visit?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 4 of 7

Hi cwkcalvin

 

Thanks for confirming your details.

 

I have arranged the engineer visit for 05/08 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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cwkcalvin
First Timer
Message 5 of 7

Hi Debbie,

 

I’m still waiting on the private message to arrange the visit.

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Debbie-TalkTalk
Support Team
Message 6 of 7

Hi cwkcalvin

 

I'm really sorry to hear this.

 

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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