on 12-01-2020 09:30 PM
Hi, i have my net since 26 of November, and since i turn it on.. doesn't work, there websites i can see, there pages doesn't open.. there is androids there does connect with the wifi because is to low.... i have talk with 20 or so people of customer service.. and they are rude and they dont help me.. they turn of he chat and stop answering me... i just feel like cancelling... because i am paying for something that doesn't work.. i have to use my 4G... i done all the thing they ask me.. change the channels everything nothing works.. please van anyone help me. Is possible is from the router.. because i can catch my neighbour's but i cant catch my wifi
on 13-01-2020 09:13 AM
I'm sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 13-01-2020 09:47 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults and the sync speed looks good.
Please can you power down your router for a full 30 minutes and then run a speed test using the TT speed tester so we can see the results?
on 13-01-2020 10:15 AM
on 13-01-2020 11:26 AM
on 13-01-2020 12:05 PM
on 13-01-2020 02:32 PM
Please can you dial 17070 from your landline and confirm that the correct telephone number is read back to you (same as in your Community Profile)
Please do not post the number on this thread.
on 13-01-2020 02:57 PM
on 13-01-2020 03:32 PM
Thanks for your reply.
As the sync speed looks good but the throughput speed is low I think we should send a replacement router for testing. Would you like me to arrange this?
on 13-01-2020 04:01 PM