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MOVED HOME WHITE LIGHT ON MY FIBRE ROUTER NO INTERNET

Rob9490
First Timer
Message 3 of 3

Hi 

 

I have just moved home and Internet white light has come on, on my router but when trying to connect to it im asked for login/authorisation but page never loads 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Rob,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Staff will be back from Monday,  @Rob9490.

 

Chat is available today: 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

When staff reach your thread, they will need to identify your account. This is why the forum guidelines ask you to complete your community forum profile details. 

 

Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2, a fellow customer.