on 19-10-2020 07:04 PM
Recently, I moved flat and brought my fibre broadband with me, which works. As it's the router from the previous address, I'm wondering if I'm supposed to have a new router?
I believe I started a new contract from the new address and thought a new router was arranged to be delivered.
When checking the service status in my account online, in Your Router section, it says "We have not been able to identify your router or its software version"
I'm hard of hearing and find it difficult over the phone if need to get in touch with me 🙂
on 21-10-2020 01:04 PM
Apologies for the delay.
I'm unable to connect to your router. Would it be possible to factory reset your router using the pin hole reset for ten seconds? I can then try and connect again.
on 20-10-2020 01:29 PM
@fergusonnot sure what model it is I'm afraid
Device version: FAST 5364-3.T8
Once a while, there is no internet connection to the router. It always happens around midnight every week or two but by the next day it's working fine.
It's frustrating as I'm a big gamer and sometimes play all day / night and I get disconnected in the middle of something.