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Mbps speed no where near what I was guaranteed

Nickrickwood
First Timer
Message 3 of 3

Hi , please could someone let me know what I need to do to get the guaranteed 61.8Mbps that I was told we would have ! The best we can get at the moment is 49Mbps no matter what we do . 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Nick,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

martswain
Philosopher
Message 2 of 3

Is that your sync speed or the result of a speed test ?

 

What does SERVICE CENTER report ?