Switch on date today 24th April signal went off this AM (orange light) then got email saying i was connected to fibre but router will not go back to white Restarted router- reset router- reconnected all wires from phone socket - waited one hour- tried service centre said please get in touch with phone number then terminates my phone call after a couple of menu choices This is second time Talktalk have tried upgrading me and failed!!
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Was due to be online with fibre on 24th (had previous connection - fine) Service interupted presumably the changeover, email came up saying your online off you go but router stayed orange did resets - contacted tech adviser they suggested wait 24 hours, no good - contacted tech adviser they said router fault, so new one arrived (2 days later) still no change - contacted tech adviser who said was restriction on line and a case supervisor would call within 72 hours. That has also now gone and no call. Without internet for 8 days and my wife is key worker (teacher) who has to set work over internet
Feeling frustrated and angry
I'm sorry for any inconvenience caused by this issue, I can see it's now been logged out to Openreach for investigation, apologies again for any inconvenience
Open reach have been Took 2 hours checking box, exchange and my house He got signal on his meter and said it is an Authentication PPP issue and needs a new build of the line. Unfortunately I cannot get onto Talktalk phone line as they cut off if not a registered priority risk so was wondering if you can get this moving at the Talktalk end. It is getting VERY frustrating and needs to be solved quickly otherwise I will look round at other companies, having just not had the service advertised by Talktalk.
Glad to hear this is resolved now, and sorry it took a little longer than it should to be resolved.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE