on 04-03-2019 07:01 AM
Apologies for this.
Sometimes the line engineer will attend at the property once they have completed their investigations on the line. They don't arrange a visit for this. If no one was home then they would then contact us to arrange a visit.
Is the no dialtone fault still present?
on 02-03-2019 07:47 PM
Engineer called today out of the blue. Good job I was at home! It wasn't booked!!! he just turned up unannounced!!! Apparently he found a fault with the wiring UP TO my master socket. He switched a pair of wires and it was all good for TWO HOURS up until after he left. Two hours later and now I have no phone (no dial tone) and still intermittent broadband! Yet his line check initally found a fault. which supposedly he fixed! NO>>>>>
After he switched a couple pairs of wires it was fine for TWO HOURS! Now I have no phone (No dial tone) but I have intermittent internet AGAIN!!!
This is getting beyond a joke. I have had to put up with intermittent broadband and phone line for nearly four weeks!!! Two Talk Talk engineers and now two BT engineers. I will cancel my contract as you have had more than enough time to sort the problem. One (now two) BT engineer visits. One visit was missed with no explanation/apology even though I waited at home all day! Yet you think it's ok to charge up to £65 for us (the customer) to pay you if we miss the appontment!
I will now give you (Talk Talk) one weeks notice from todays date 02/03/2019 to... Fix my internet and my phone line (which I am paying for under contract) OR I will cancel my direct debit. THEN, I will take YOU to the small claims court for breach of contract... (you have not provided me with the service I am paying for and the guaranteed download speed). Sale of goods act, unfit for purpose etc.
You now have up until the 9th March 2019 to supply me with a reliable connection at a minimum speed of 35 Mbps as in our contract. OR I will terminate my contract with you.
on 01-03-2019 10:18 AM
Apologies for the delay.
BT Openreach may be able to resolve this fault without arranging a visit. We should have further information on Monday. If an engineer is required after the BT Openreach investigation then I will arrange this visit for you.
on 01-03-2019 10:05 AM
This will now be entering the fourth week since I have reported the still ongoing problem with drop in connection and landline.
Will I be able to request a rebook of a BT Engineer on here as per private message you sent me?
on 01-03-2019 09:33 AM
on 01-03-2019 08:28 AM
on 27-02-2019 10:39 AM
Apologies, as this was a system issue we were not aware of it until you advised that the appointment had been missed.
A BT Openreach line engineer is currently investigating this fault.
on 27-02-2019 09:48 AM
Further to my last post, our Network Team have now passed this to a BT Openreach line engineer to complete some further investigations.
We should receive further updates within the next 48hrs.
on 27-02-2019 08:56 AM
Our Network Team have advised that this missed visit appears to be related to a system issue. Apologies for this.
We will need to re book this engineer visit. I'm just sending you a Private Message to confirm some details so I can arrange this visit.
on 27-02-2019 06:49 AM
I'm really sorry to hear this.
I've contacted our Network Team in regards to this missed visit and I will post back on this thread as soon as I receive further information.