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Missing 2.4/5Ghz Channels TT WiFi Hub (Sagemcom FAST 5364)

MrAnderson
Chatterbox
Message 5 of 5

I received my new TT Wi-Fi Hub last week, and I saw I could select any 2.4Ghz channel from 1-13 and for 5Ghz, any channel from 36 into the 100's.  

 

Now, after receving firmware SG4K10001E00t, my 2.4Ghz channel choice is now just 1-11 and for 5Ghz, it's just 36,40,44 and 48.  

 

Anyone know if this right? Or a bug?

 

What channel selections are in your Wi-Fi Hub?

0 Likes
4 REPLIES 4

Message 1 of 5

Hi,

 

Thanks, I've passed all your feedback over now and I'll let you know as soon as we know more.

 

Thanks

 

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Message 2 of 5

Thanks @Michelle-TalkTalk @KeithFrench for the feedback.

 

Hopefully the bug will be fixed in the next firmware release.

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Message 3 of 5

Hi @Michelle-TalkTalk  @MrAnderson 

 

Yes, I totally agree, one is correct though & one is a bug, let me explain.

 

2.4Ghz band - in the UK only channels 1 -11 should be available - so this has no been corrected.

5GHz band - only having channels 36 - 48 is a major bug. I have passed to over to Karl over this last weekend when I noticed it. Normally he is very quick to forward my findings to the products team, but I am assuming that he is off today, as I have not had a response yet.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Michelle-TalkTalk
Support Team
Message 4 of 5

Hi,

 

@KeithFrench - Did you also experience this at all?

 

Thanks