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Modem Internet led light not lit

john7
Team Player
Message 5 of 5

Just been switched over to Fibre 65 today but the Internet led light on my Openreach modem is no longer lit. Is this something to be concerned about? I seem to still be receiving Internet connection but text messages cannot be sent at the moment. Can anyone help me please?

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi john,

 

I've run a test on the line now which hasn't detected a fault. Are you still experiencing the same issue at the moment? Are you using the TalkTalk router?

 

Thanks

 

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Message 2 of 5

Forgot to say in my email to you that the phone service is OK.

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martswain
Philosopher
Message 3 of 5

What "text messages" do you mean ?

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ferguson
Community Star
Message 4 of 5

You don't need to use an Openreach modem if you have an integrated VDSL modem/router from TalkTalk, you can just connect that to the master socket directly.  Which make/model do you have? Is the phone service working OK?

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