FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moved house

AnnTurner
First Timer
Message 3 of 3

I moved into my home yesterday, and talktalk sent me an email saying my router was there and it's all up and running. I haven't received my router therefore I have no wifi. 

Can anyone help please

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

 

Hi @AnnTurner

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

It could be Tuesday before staff reach your thread - they work Monday to Friday, @AnnTurner, and will have a backlog after the weekend, replying from oldest to newest posts. 

 

If you have enough mobile data, try to reach Chat today. Scroll down on this page to find the link:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Phone lines reopen Monday 9am:

 

03451 720046

 

If you need forum staff to follow up, please add your Talktalk landline phone number to your community forum profile details for them to identify your account. 

 

Go via your avatar/name; settings; Profile Wizard. 

Gliwmaeden2, a fellow customer.
0 Likes