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Moved to a new flat, took talktalk with me, but no Openreach master socket

Fed91
First Timer
Message 2 of 2

Got in touch with openreach during the whole "home move" procedure, and was told that there "was not need for an engineer to have access to the flat". But the only master socket I have in the new flat is an NTE5A virgin media.

 

I basically took my current talktalk router to the new flat with me, plug it to it anyway, and got a confirmation from both openreach and talktalk that there aren't any problems with my line. But of course, no internet.

 

Advice on how get in contact with openreach?

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi,

 

Just to confirm, is there no dial tone at the socket if you connect a phone? Did you previously have fibre optic or ADSL with your previous provider?

 

Thanks

 

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