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Multiple, random dropouts of service. Logs provided.

Kurtlee
Popular Poster
Message 25 of 25

Hello.

 

Since Joining Talk Talk I have had daily dropouts of service, sometimes 4 or 5, sometimes many more. Basically, the hub flashes orange for 2mins, I lose all connection and it's getting annoying (mid stream of a TV program for example). More so this is affecting home security as I have wifi enabled security cameras and an alarm system in my house. 

Doing some basic Google searches and looking on this forum I see its a common thing to happen.

 

Date/Time Severity Module Message

31.05.2019 18:08:37WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 17:55:17InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 17:54:03InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 17:47:40InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 17:47:40InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 17:43:18InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 17:39:50InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 17:07:05InfoSYS
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
31.05.2019 17:07:02InfoDHCPC
The WAN DHCP client IP address 88.105.71.1
31.05.2019 17:06:32InfoDHCPC
The WAN DHCP client process has successfully been launched on Vlan 36
31.05.2019 17:06:30InfoXDSL
VDSL connectivity is up port 1
31.05.2019 17:06:19InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 17:06:18InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 17:06:18InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 17:06:18InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 17:05:49InfoXDSL
VDSL connectivity is down port 1
31.05.2019 17:05:49WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 16:21:09InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
31.05.2019 16:21:09InfoWIFI
A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
31.05.2019 16:19:24InfoWIFI
Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])

 

Here is a snap of my total logs when this happens. The time it happens is linked with the following "warning" :

 

The WAN DHCP client process has successfully been terminated on Vlan 36

 

I've checked multiple times my Vlan is set to 101 as per a residential address.

 

Date/Time Severity Module Message

31.05.2019 20:01:08ErrorDNS
DNS name resolution failure (_msdcs)
31.05.2019 20:01:08ErrorDNS
DNS name resolution failure (_msdcs)
31.05.2019 18:08:37WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 17:05:49WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 13:17:29ErrorDNS
DNS name resolution failure (sync.adaptv.advertising.com)
31.05.2019 13:10:17WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 08:09:03ErrorDNS
DNS name resolution failure (90.232.220.104.in-addr.arpa)
31.05.2019 08:04:01WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
31.05.2019 07:07:40WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 23:05:45ErrorDNS
DNS name resolution failure (91.232.220.104.in-addr.arpa)
30.05.2019 23:03:00ErrorDNS
DNS name resolution failure (69.232.220.104.in-addr.arpa)
30.05.2019 19:55:31ErrorDNS
DNS name resolution failure (_msdcs)
30.05.2019 19:55:31ErrorDNS
DNS name resolution failure (_msdcs)
30.05.2019 18:04:47WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 18:02:47WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 17:14:45WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 14:10:19WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 13:10:41WarningDHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
30.05.2019 11:52:16ErrorDNS
DNS name resolution failure (_bittorrent-tracker._tcp.88-105-71-1.dynamic.dsl.as9105.com)
30.05.2019 11:52:16ErrorDNS
DNS name resolution failure (_bittorrent-tracker._tcp.dynamic.dsl.as9105.com)

 

Here are my logs only showing warnings and higher. Again the drop out of the service is when the "warning" messages appear. Those are 2 pretty good days, only a total of 10 dropouts between them!

 

I would like to resolve this issue so I may go back to times when I can stream on my TV without interruptions and also know that I am getting the service that I am paying for.

 

Any help?

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24 REPLIES 24

Message 21 of 25

Hi Kurtlee,

 

Thanks for the update. I've re-checked the connection stats and the connection looks like it has started to stabilise. Just to confirm, how often is the connection dropping at the moment and does this affect both wired and wireless?

 

Thanks

 

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Message 22 of 25

Hi, sorry for the late reply. very busy with work.

My socket does not have a test socket. It has 1 socket and is labelled as a BT Openreach socket.

I am unable to test the line as I have not owned a physical landline phone since about 2005, the only reason I have the landline is for the broadband. 

 

The only testing I can confirm is that this problem occurs more often when the internet is in use IE streaming TV, downloading, uploading, browsing etc and general connectivity use from different devices.

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Michelle-TalkTalk
Support Team
Message 23 of 25

Hi Kurtlee,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see quite a few re-connections on the line.

 

Are you experiencing any issues with the voice service such as noise on the line? Does your master socket have a test socket?

 

Thanks

 

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KeithFrench
Community Star
Message 24 of 25

Hi @Kurtlee 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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