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My Account Not Working

harbledown
Conversation Starter
Message 4 of 4

I'm trying to find details of my package, but after logging on and clicking on My Account nothing happens.

Also, is Live Chat no longer available?

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3 REPLIES 3

Message 1 of 4

Hi harbledown 

 

As martswain mentioned the issue is with the browser, adblockers and pop up blockers (usually running in the background of the browser), will be the cause of the problem you are seeing if you can disable them for My Account you will be able to access it.. 

 

There is usually a setting in the privacy section of the options. 

 

Regards

harbledown
Conversation Starter
Message 2 of 4

Thanks. It works via Chrome. I use Opera and that's the problem. Can Talk Talk fix this so that I can access My Account via Opera?

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martswain
Philosopher
Message 3 of 4

There have been issues with browser extensions, ad and banner blockers and some AV suites affecting the correct display of  My Account.

 

Turn off those features or try another browser.

 

Live Chat is available from this link, once again banner blockers may need to be turned off so you can see the CHAT NOW or CHAT BUSY buttons, check the opening hours on the page below.

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#U2230529

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